Business Process Outsourcing
Context & Objective
The client wanted to reduce costs and handling times connected to business processes.
Approach & Result
The chosen strategy was to achieve cost reduction and automation via outsourced agents combined with maximum possible robotic process automation (RPA). PIR initiated the sourcing process to identify potential providers. After that an RFP was issued with downselection to contracting. The result was 70% contracted and future proofed cost savings compared to previous operational model.