IT Outsourcing of Service Desk, Application and Licenses

Context & Objective

The client wanted to outsource IT regarding service desk, application, and licenses.

Approach & Result

PIR supported the client for 18 months during which PIR prepared sourcing material including drafting specifications and market studies, issuing and conducting an RFP, leading negotiations, and creating a legal contract for a large scale IT outsourcing.

Industry: Retail