Outsourcing of IT Services
Context & Objective
The client was looking to outsource its maintenance and development of IT applications, server infrastructure services, service desk, staff transfer, and management of third-party agreements.
Approach & Result
PIR conducted an RFP on behalf of the client, including negotiations with suppliers and delivery of a ready to sign-agreement for the outsourcing option. The sourcing activity resulted in a 15-25% TCO reduction compared to baseline.